10% Discount On Each Purchase Use Code MACETAS10

Terms And Conditions

The use of Macetas.in (domain name Macetas.in website) is subject to the following terms of use:

The content of the pages of Macetas.in website is for your general information and use only. It is subject to change without notice.

To avail the manufacturer warranty the buyer needs to contact the respective service center of the company. In case it is inconvenient for the buyer to locate the service center, item can always be returned back to us with original invoice/ packing and all accessories to avail the warranty from the manufacturer.

Your use of any information or materials on Macetas.in website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through Macetas.in website meet your specific requirements.

Macetas.in website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in Macetas.in website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of Macetas.in website may give rise to a claim for damages and/or be a criminal offence.

You may not create a link to Macetas.in website from another website or document without Macetas.in prior Notice.

Your use of Macetas.in website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

TAXES

All prices mentioned are inclusive of all taxes.

Any octroi charged in any state will be paid by buyer and paid directly to the courier company.

Any Forms required for Delivery in any State (Kerala / West Bengal / UP etc.) is responsibility of buyer.

Shipping Policy

It takes between 5-7 working days for us to deliver your ordered merchandize from the time you place the order on our site. Once your parcel has been dispatched, our logistics team will send an email automatically to you.

How to track my Order:

Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. If you are unable to view any information regarding your parcel, we recommend that you contact us at infothemacetas@gmail.com or call us at our customer care (+91 9599509424) number so we can follow up on your order or by logging to our courier partner's website.

Shipment partners:

All items are dispatched through reputed couriers, Buyer needs to ensure and check that the shipping address is covered by DTDC or FEDEX courier, Orders placed which can't be serviced by above courier will be refunded. Sometimes ( smaller items ) orders can be dispatched through Indian post / Speed post

Handling and Packing:

Every care is taken for packing so that the item reaches the buyer safely and undamaged. It is the responsibility of the buyer to ensure that the packet received by them is in a non-tempered condition.

Don't accept the packet if it is not sealed , for any doubts open packet in front of courier personnel and return the pack if the item is found to be broken or damaged.

Please don't complain about the damaged item received once accepted from courier.

Charges

There are no charges applicable for the registration on macetas.in. You can become a member free of cost and enjoy the offers. However, we reserve the right to charge you nominal fee and change its policies over the time. We reserve the right to introduce new services and modify few or all existing services offered on the website without any notice

Once changes related to fees and policies are uploaded on the website, it shall immediately become effective. All fees to be quoted in Indian Rupees unless otherwise stated. With the use of this website, you agree to this that you are responsible for all applicable laws including those in India for making payments

Mandatory Declaration - Seeds &Nutrients

By providing your personal information, you hereby admit that you are fine for all the purchased products being shipped to your given address. The products will be resold, bartered or sold in any way for profit or anti-national use. With this, you declare that all the products are to be treated with utmost respect and caution with not illegal activity being taken on.

General Returns Policy

Most items purchased from Macetas.in are returnable within the 7-days of delivery, except those that are explicitly identified as not returnable.

Products are returnable within the applicable return window if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on macetas.in.

Return will be processed only if:

1. It is determined that the product was not damaged while in your possession;

2. The product is not different from what was shipped to you;

3. The product is returned back to us in original condition (with brand's/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

We will require proof in terms of a photo or a video to justify that the applied return follows the return policy of organictales.in.

P.S. - The team of Macetas.in retains the right to accept or refuse the return request and will choose the adapted solution. (Exchange / Partial Refund / Full Refund)

Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.

If the replacement request is placed and we do not have the exact same product in stock, we will provide a refund.

If you've received a non-returnable product in a damaged/defective condition, you can contact us within 7 days from the delivery of the product.

How to Request for Return / Replacement?

You can write to us atinfothemacetas@gmail.com explaining the issue with the product (Will help to speed up the process if you can attach images and videos as well)

Or you can simply fill the form below to write us a message.

https://macetas.in/
When will I receive my Refund?

Refund will be initiated within 3-4 working days of when the package is delivered back to us at Macetas.in Warehouse in Noida. You will receive an email confirmation once the refund is initiated.

PS - Refunds will be issued as per the condition of the returned product. Given that the product is returned back to us with brands/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein

If you've shopped on Macetas.in, here are the reasons for which products are not eligible for returns

Products you deem no longer in need or change of mind

Products that have already been used or installed

Products that have been tampered with or are missing serial numbers / IMEIs

Personalized/engraved items, as mandated by the seller

Return will not be accepted for subjective or perceptive aspects like performance not as per expectation, color shade difference etc.

Dents, scratches on packaging not impacting the product performance do not qualify for returns

If the request is outside return window

Hazardous Garden Chemical Disclaimer

Macetas.in uses a wide range of chemicals for its gardening products such as fertilizers, pesticides, weed killer and insecticide that contain harmful chemicals and shall be disposed of in a correct manner. We strictly put this to your notice that these chemicals should not be used for food, feed, oil or any other personal, experimental purposes which otherwise may introduce hazardous elements in environment or water supply.

Please do not pour these hazardous chemicals in sewage drains or sinks and do not dispose them normally. Instead please take them to your local recycling center so they can dispose them in an appropriate manner.

Macetas.in does not take any responsibility if the containers or the chemical contents are put in other uses that could harm individual or people. You can also take steps to avoid chemical fertilizers and other matters to improvise your garden. Best alternative is to use organic matters that support the natural eco-system and does not contain chemicals to disturb the nature. You can use waste organic materials such as food waste, dry leaves as mulch and wood to support the Green Earth.

Once again, we are not responsible for any accident that may cause health injuries to humans or other living being due to inappropriate handling, misusing other than using in garden or disposing the containers anywhere that could contaminate the environment or water supply.